Privacy Policy

At Cairns Premium Vape, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or contact us through our services, including WhatsApp.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Information You Provide to Us

When you place an order, contact us, subscribe to updates, or communicate with us through WhatsApp, we may collect information such as:

• Full name

• Email address

• Phone number

• Delivery and billing address

• Order details and purchase history

• Information you provide in messages or customer service enquiries

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our website

• Referral sources

• Cookies and similar tracking technologies

How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders

• Arrange deliveries and shipping services

• Respond to enquiries and provide customer support

• Communicate with you regarding your purchases

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorised activities

• Comply with legal obligations

• Send promotional communications where permitted by law and where you have consented to receive them

WhatsApp Communications

If you choose to contact us through WhatsApp, the information you provide may be used to assist with product enquiries, order processing, and customer support.

Please note that WhatsApp operates as a third-party platform and its use is subject to WhatsApp’s own privacy practices and terms of service.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve website functionality.

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of our website.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers where necessary to operate our business, including:

• Payment processors

• Courier and postal service providers

• Website hosting and technical support providers

• Marketing service providers acting on our behalf

• Government authorities where required by law

These third parties are only provided with information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and Correction of Information

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or outdated.

To make such a request, please contact us using the details provided on our website.

Marketing Communications

If you subscribe to receive promotional communications from Cairns Premium Vape, you may opt out at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Children’s Privacy

Our website and services are intended for individuals who are legally permitted to purchase vaping products in their jurisdiction.

We do not knowingly collect personal information from individuals who are below the legal age required to purchase such products.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage users to review the privacy policies of any external websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be published on this page along with the revised effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact Cairns Premium Vape using the contact details provided on our website.

We are committed to addressing privacy-related enquiries promptly and transparently.

Thank you for trusting Cairns Premium Vape.